fmbd Privacy Policy
This policy explains in detail how your personal information is collected, stored, and kept secure at fmbd.
This privacy policy ("Policy") defines the terms for the collection and use of information between the fmbd platform ("fmbd", "we", "us") and its users ("you", "your"). This policy takes effect when you use the fmbd website, create an account, or use any of our services. By continuing to use fmbd, you are considered to have accepted all the terms of this policy. If you do not agree with this policy, please stop using our platform.
1. What Information We Collect
fmbd collects various types of information to provide its services. This information is used solely to ensure the proper functioning of our platform and to improve the user experience.
1.1 Identity Information
- Full name and date of birth
- Email address
- Current residential address
- National ID or passport number (when verification is required)
- User-chosen username and password
1.2 Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Transaction history and amounts
- Deposit and withdrawal records
- Payment method details
1.3 Technical Information
- IP address and device information
- Browser type and version
- Operating system details
- Login time and session duration
- Cookies and tracking tokens
1.4 Gaming Information
- Game play history and patterns
- Bet amounts and win/loss records
- Preferred games and bonus usage details
- Session-based behavioral data
2. How Your Information Is Used
fmbd uses collected information only for specific and legitimate purposes. We never sell your information to third parties or use it for unauthorized purposes.
2.1 Service Delivery and Operations
Your information is used to verify your account, process transactions, and keep our gaming services running. This also includes providing your bonuses, determining VIP status, and creating a personalized experience.
2.2 Security and Fraud Prevention
Information is used to protect your account from unauthorized access, detect suspicious transactions, and comply with anti-money laundering (AML) regulations. This ensures the safety of your funds and the overall security of the platform.
2.3 Improvement and Analytics
Analytical data is used to evaluate our platform's performance, identify technical issues, and improve the user experience. This data is not personally identifiable — it is analyzed in aggregate form.
2.4 Communication and Support
Your contact information is used to send important account notifications, service updates, and provide customer support. You can opt out of promotional communications at any time.
3. Cookies and Tracking Technologies
fmbd uses cookies and similar tracking technologies on our website. Cookies are small text files stored in your browser that provide an improved experience on your next visit.
3.1 Essential Cookies
These cookies are essential for the basic functioning of our website. They are used to maintain login sessions, ensure security, and save your preferences. Without these cookies, the site will not work properly.
3.2 Analytical Cookies
These cookies help us understand how users interact with our site. This includes information about page views, click patterns, and session duration. Data is fully anonymized and analyzed in aggregate form.
3.3 Cookie Controls
You can disable most cookies by changing your browser settings. However, please note that disabling cookies may limit some features of our platform. Essential cookies remain active at all times as they are a core part of the service.
Learn About Cookies
Cookies are small data files stored on your device. They remember your login state, save personalized settings, and provide a smoother experience on every visit.
fmbd uses SSL encryption technology to keep all your data transfers secure.
4. Information Sharing and Disclosure
fmbd never sells or rents your personal information to third parties. Information may only be shared in the limited circumstances listed below:
4.1 Payment Processors
Information required to complete financial transactions via bKash, Nagad, Rocket, and Upay is sent to the relevant payment platforms. These third parties are governed by their own privacy policies and are responsible for keeping your financial information secure.
4.2 Legal Obligations
In response to valid requests from government agencies or law enforcement authorities, information necessary to meet legal obligations may be provided. In such cases we provide only the information that is strictly required, nothing more.
4.3 Technology Service Providers
Limited technical information may be shared with trusted technology partners who assist in operating our platform. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.
4.4 Cases Where Information Is Not Shared
- Information is never given to advertisers or marketing agencies
- Information is not sold to unrelated third parties
- Personal profiles are not created without your consent
- Personal information is not shared with social media platforms
5. Information Security Measures
fmbd has put in place industry-standard technical and organizational measures to protect your information. Our security framework consists of the following components:
SSL Encryption
All data transfers are secured with 256-bit SSL encryption.
Firewall Protection
Advanced firewall technology prevents unauthorized access.
Two-Factor Authentication
An additional layer of security is ensured for account access.
Secure Storage
Information is stored on encrypted servers and backed up regularly.
6. Your Rights
As a registered user at fmbd, you have the following rights regarding your own information. Contact our support team to exercise these rights.
6.1 Right to Access
You may request a copy of the information we hold about you at any time. We are required to respond to your request within 30 working days.
6.2 Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting our support team.
6.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, information required to meet legal obligations may need to be retained for a specified period.
6.4 Right to Restrict Processing
For specific reasons you may request that processing of your information be restricted. During this period we will use your information only for essential purposes.
6.5 Right to Object
You may object to any aspect of how your information is processed, particularly in the case of direct marketing or profiling. This request will be acted upon within a reasonable time.
7. Data Retention Period
7.1 Active Accounts
All your information is retained for as long as your account remains active. This helps us provide you with uninterrupted service, maintain your transaction history, and track your VIP status.
7.2 After Account Closure
Even after an account is closed or deactivated, information related to financial transactions will be retained for a specified period as required by legal obligations. This retention is carried out in accordance with financial regulatory guidelines.
7.3 Disputed Information
Information related to any legal dispute or investigation will be retained until the matter is fully resolved. During this period it is not possible to delete the relevant information.
8. Policy Changes and Updates
8.1 Right to Make Changes
fmbd reserves the right to change, revise, or update this privacy policy at any time. Changes will be published on this page and the "Last Updated" date will be revised.
8.2 Notification Process
For significant changes we will send a notification to your registered email or display a notice on the platform. If you continue using the platform after the changes, you will be considered to have accepted the new policy.
8.3 Questions and Concerns
If you have any questions, comments, or concerns about this privacy policy, please contact our support team. We take all privacy-related requests seriously and endeavor to respond in a timely manner.
9. Contact Us
We are ready to help with any privacy-related matter. Our dedicated team is always available to answer all your questions and help protect your rights.
Live chat support in Bengali is available 24 hours a day, 7 days a week. Live chat is the fastest method for any privacy-related request.
Important Information: This privacy policy is a legally binding document of the fmbd platform. It applies together with our Terms and Conditions and Responsible Gaming policy. In case of any dispute, the original English version shall be considered applicable.