Frequently Asked Questions
Answers to all your questions at fmbd
From opening an account to withdrawing money via bKash, using bonuses to safe gaming — find answers to any question about fmbd right here.
fmbd is a reliable online gaming platform for players in Bangladesh. Whether you are new or experienced, you will naturally have questions. From how to create an account and deposit money with bKash and Nagad, to using the welcome bonus, understanding the rules of cricket and slot games, and responsible gaming — this FAQ page provides detailed answers to the most important questions. If you do not find the answer you need, our 24/7 Bengali live chat support is always ready.
Account and Registration
To open an account at fmbd you will need an active mobile number, a username and a password. The registration process is entirely online and takes just a few minutes. Provide accurate details when creating your account — this will make identity verification easier when you withdraw later.
fmbd is only for users aged 21 or older. As part of online gaming laws and our responsible gaming policy, we do not allow minors to create accounts or play games. Any valid government-issued ID is accepted for age verification.
Click the "Forgot your password?" option on the login page. An OTP will be sent to the mobile number you provided during registration. Confirm your identity with the OTP and then set a new password. If you have trouble, contact fmbd live chat support.
No. Under fmbd rules, each person may operate only one account. Creating multiple accounts may result in all accounts being closed and bonuses being cancelled. This rule is strictly enforced to ensure fair play.
If you want to take a break or close your account, send a request to our live chat support or to [email protected]. Self-exclusion and account deactivation are processed promptly. Responsible gaming is our priority.
Deposits and Withdrawals
When you deposit into fmbd using bKash, the amount is generally credited to your account within a few minutes. The deposit process is fully secure and protected by SSL encryption. The minimum deposit amount is ৳100. There may be a slight delay during peak banking network hours.
Yes, Nagad is one of the supported payment methods at fmbd. Just like bKash, you can deposit quickly and easily through Nagad. Rocket and Upay are also supported. The minimum deposit amount is ৳100 for all methods.
Withdrawals from fmbd are generally completed within 15 minutes to 2 hours. In most cases the money reaches bKash and Nagad within this timeframe. Withdrawals are faster for accounts that have completed identity verification. The minimum withdrawal amount is ৳1,000.
fmbd itself does not charge any hidden fees on deposits or withdrawals. However, bKash, Nagad, Rocket or Upay may apply their own transaction fees — please check the relevant mobile banking app's policy for details. Transparent transactions are our commitment.
If a withdrawal request is still being processed, contacting us quickly through live chat may allow cancellation in some cases. However, once a request has been confirmed and sent to the payment gateway, it generally cannot be cancelled. Make your decision promptly and contact our support if needed.
Games and Rules
To bet on BPL matches at fmbd, first deposit money into your account, then go to the Cricket section under Sports. You will find various betting markets before the match starts or while it is live — match winner, run totals, wickets and many more options. Betting is also available for Bangladesh Tigers series.
RTP (Return to Player) is the long-term average payout rate of a game. For example, a 95% RTP means that over the long run an average of ৳95 comes back for every ৳100 bet — but this is not a guarantee for any single session. It is a theoretical value based on statistics. All slot games at fmbd are audited regularly to ensure fair play.
Yes, fmbd is built with a mobile-first design. The site runs fully on the browser of any Android or iOS smartphone. All sections including slots, live casino and cricket betting work well on mobile. No separate app download is required.
For live casino, log into your account and go to the fmbd Casino section. There you can play Baccarat, Roulette, Blackjack and Dragon Tiger with real dealers. Tables from Evolution Gaming and Ezugi run 24 hours according to Bangladesh Standard Time (BST). Make sure you have enough balance before you start.
fmbd offers live betting on international cricket events including the ICC T20 World Cup. Odds update in real time during matches. Both pre-match and in-play betting markets are available. Check fmbd's cricket section regularly for the latest updates.
Bonuses and Promotions
When you open a new account at fmbd and make your first deposit, you will receive a 150% welcome bonus of up to ৳5,000. This means if you deposit ৳3,333 your total balance will be ৳8,333. The bonus is credited directly to your account. A 10x wagering requirement must be met before withdrawal.
A 10x wagering requirement means you must place bets totalling 10 times your bonus amount before you can withdraw. If you receive a ৳1,000 bonus, you need to complete a total of ৳10,000 in bets before the bonus becomes cashable. fmbd's 10x condition is very competitive within the industry and is favorable to players.
You progress through the fmbd VIP program automatically by playing regularly. There are five tiers: Bronze, Silver, Gold, Platinum and Diamond. Cashback starts at 0.2% per week at Bronze and goes up to 1.0% at Diamond. The more active you are, the faster you move up.
Yes, fmbd regularly runs weekly reload bonuses, cashback offers and special event promotions for regular players. Exclusive offers come out during special seasons like Pohela Boishakh, Eid or IPL. Check the Promotions section of your account regularly for updates.
In your fmbd account, bonus balance and real deposit balance are shown separately. Bets are placed using bonus balance, and once the wagering conditions are met it becomes withdrawable. Real money can be withdrawn at any time (minimum ৳1,000). You can see the full details in the Wallet section.
Security and Responsible Gaming
Yes, fmbd protects all your personal information with SSL encryption technology. Your financial transactions, password and identity-related data are never sold or shared with third parties. Read our privacy policy for more details.
If you notice unusual activity in your account, change your password immediately and notify fmbd live chat support. Our security team works 24/7 and will investigate and take action promptly. You can also write to [email protected] with full details.
Responsible gaming means enjoying games as entertainment while knowing your own limits. fmbd lets you set deposit limits, take breaks for a set period and use self-exclusion if needed. If gaming becomes a problem, contact our support right away.
Self-exclusion means choosing to block access to your fmbd account for a set period at your own request. Send a request via live chat or to [email protected] and our team will act promptly. During this time you will not be able to play any games or make deposits — this is entirely for your protection.
All games at fmbd come from recognised game providers such as Pragmatic Play, PG Soft, JILI and Spribe, who ensure fair play through regular third-party audits. A Random Number Generator (RNG) is used — no outcome is predetermined. fmbd is a safe and reliable platform.
The fmbd support team provides assistance in Bengali via live chat 24 hours a day, 7 days a week. At any time according to Bangladesh Standard Time (BST, UTC+6), click the live chat button on the site and a Bengali-speaking representative will respond. You can also write to [email protected].
Still have questions?
Our support team is always by your side. Contact us via Bengali live chat or email.
24/7 Live Chat (in Bengali)